Customer Service Information
Contact Us:
- Phone: 404-218-5169
- Monday - Friday 10:00 am - 5:00 pm (EST)
E-mail:
customerservice@thesilkdraperycompany.com
Mailing Address
The Silk Drapery Company
176 Peachtree Hills Avenue, NE
Atlanta, GA 30305
Shipping
- UPS Ground
- UPS 3rd Business Day
- UPS 2nd Business Day
- UPS Next Business Day within the U.S
- FedEx Air shipment
NOTE: You must select both a
Shipping Carrier and a Carrier
Method when checking out on the
Shipment Summary page. When
you select "UPS", wait for the
"Shipping Method" drop-down menu to
appear directly below the carrier
window. You then can select
the method of shipment (Ground, Next
Day Air, etc.).
For
international orders, please call
customer service at 404-218-5169 to
place your order and calculate your
shipping charges. All orders will
include separate shipping charges by
UPS which may not include duties,
taxes, and other importing fees.
We will make every effort to process
and ship all in-stock orders within
48 hours of ordering.
Please allow 2-3 weeks for any
adjustments such as adding trim,
hemming, changing heading or adding
interlining.Please allow 4-6
weeks for custom orders.
We cannot accept a shipping address
containing a P.O. Box number. Please
use a physical street address for
UPS delivery.
Please make sure your delivery
address is complete with your name,
street number, apartment/suite
number, city, state, and zip code.
There are charges for address
corrections and that fee will be an
additional cost to your order.
Shipping charges for orders sent to
an incorrect address or P.O. Box
that are returned to us are
non-refundable.
return policy
Panels can be returned
within 10 days of receipt when
returned with its original packaging
in a new condition. Damaged or used
drapery will not be refunded. The
shipping charge is the
responsibility of the customer and
the package must be postmarked by
the 10th calendar day from its
receipt. Your refund will be made
within 4 days from when we receive
your return.
Please note:
Custom orders are not refundable.
Return Address:
The Silk Drapery Company
ATTN: Customer Service
1592 Windsor Parkway, Atlanta,
GA 30319
No returns or exchanges will be
accepted for any reason after 10
calendar days have elapsed from
the date you received the
products.
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